Our policy lasts 30 days after the product reaches the customer. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To qualify for a return, your item must be unused and in the same condition that you receive it. It must also be in the original packaging and with the original labels, without affecting them.
The return of underwear or bathing suits is not accepted.
Other non-returnable items:
- Gift cards
- Health, beauty and personal care items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. First contact the email support@monastery.com.co or through the WhatsApp line +57 317 586 1430, to coordinate the shipment to our facilities.
All items must be sent to the address Carrera 52 # 6 sur - 91, under the name of Monastery Couture S.A.S. in the city of Medellín in Colombia. The return costs will be borne by Monastery Couture S.A.S. if it is due to defects in the manufacture or quality of the product. If it is a change of size or color, this cost will be borne by the customer.
To request a guarantee for quality or factory defects, first, filmic material about the defects will be sent to the medium where it is instructed, once a first quality analysis is carried out, the shipment will be authorized for physical inspection by our staff to check that it is indeed a matter of guarantee for quality or manufacturing defects. If the impact is not due to quality, the customer will be responsible for the shipping costs that were incurred, and a Monastery must pay the shipping costs incurred, so the Monastery will return the original product.
Depending on the affectation of the product, it will be estimated if it can be repaired by warranty in the first instance, if it is not possible, the change will be given to the same product of the same reference, if there is no change, it will be possible to obtain an exchange for a similar item and with the same value or money back. If at the time of product change it has a higher value, the customer will assume this extra cost.
Monastery will be exonerated from any responsibility for any damage or variation that the product may suffer derived from an event or circumstance caused by force majeure or fortuitous event, that there has been an improper use of the good by the client, ignoring the labeling instructions related to the use and care of the product, or that the actions of a third party may have caused damage to the product.
Products in promotion or purchased in the offers section have no change by size, color or reference, only for quality reasons.
